misstatement Archives

How to Correct an Employee if He/She Gives a Customer the Wrong Information

Post author:Contributor
Post published:June 14, 2020
Post category:Employees

? He told you what? How to Correct an Employee if He/She Gives a Customer the Wrong Information Yelling and screaming at an Employee in front of the customers is…

Talking Pools Podcast

Forget chasing chlorine headaches and battling algae wars alone. The Talking Pools Podcast is your weekly escape from pool purgatory, where 250+ years of combined pro wisdom explodes into actionable hacks, mind-blowing tips, and secrets so ancient they make Poseidon jealous.

Think of it as your weekly poolside braintrust, fueled by eight seasoned pros, each a rockstar in their own aquatic lane. Got a filtration fiasco? Chemical conundrum? Equipment enigma? No problem. We’ve got a host for that:

The Tech Titan: Unravels the mysteries of pumps, filters, and gizmos that make pools tick (without the electrical shocks).

The Chem Crusader: Your personal alchemist, whipping up potion-perfect water balance with a dash of science and a sprinkle of magic.

The Maintenance Maverick: From tile tricks to algae assassins, he’s got the lowdown on keeping your pool looking like a liquid emerald palace.

The Customer Calmer: Smooths ruffled feathers faster than a pool noodle bouquet, turning hangry homeowners into poolside pals.

But Talking Pools isn’t just about technical wizardry. It’s about camaraderie, the shared language of pool pros who’ve seen it all, from exploding filters to synchronized swimming squirrels (no, really, we had an episode!).

Every week, you’ll:

Steal game-changing secrets: Learn pro-grade hacks to make you the “Pool Whisperer” in your market

Laugh until you spit out your piña colada: These guys are as witty as they are wise, turning pool problems into poolside punchlines.

Get ahead of the curve: Stay on top of industry trends and tech before your competitors even smell the chlorine.

Feel the love (and the sunshine): Remember why you got into this business in the first place – the joy of creating backyard oases where memories are made.

So, ditch the Drano, grab your headphones, and dive into the Talking Pools Podcast. It’s your weekly dose of poolside wisdom, laughter, and community. We’ll see you on the flip side!

P.S. Subscribe now and you might just win a case of pool party essentials (floaties not included, sorry squirrels).

P.P.S. Tell your pool-loving friends – sharing knowledge is like sharing sunscreen, it protects everyone!

Do you have an idea for a podcast episode?

In this special edition of the Talking Pools Podcast, we're interrupting our regular Tuesday broadcast to bring you an urgent conversation about critical legislative threats facing Florida's pool industry. Pool Magazine's Editor-in-Chief Joe Trusty sits down with Dallas Deason, Chief Government Relations Officer for the Florida Swimming Pool Association (FSPA), to break down the serious legislative challenges that nearly slipped through unnoticed — and what the industry did to stop them.

Joe and Dallas dive deep into two explosive topics:

SB 712/HB 683 Amendment: A last-minute proposal that would have dangerously expanded the ability of general and building contractors to build wet deck areas around swimming pools, bypassing the licensed pool contractors entirely.
HB 991: A sweeping and alarming bill aimed at dismantling the Construction Industry Licensing Board (CILB) and eliminating mandatory continuing education requirements, not only for pool contractors but across 32 professional categories in Florida.

Dallas explains why these bills would have been catastrophic for both consumers and industry professionals, outlines how FSPA rapidly mobilized to defeat the SB 712/HB 683 amendment, and gives an insider look at the ongoing battle to stop HB 991 before it can cause lasting damage.

Key Topics Discussed:

Why the proposed wet deck amendment was a threat to pool safety and professional standards
How FSPA mobilized industry professionals to advocate at the state Capitol
The critical role of the CILB and why its elimination would lead to a rise in poor workmanship and deregulation chaos
The vital importance of continuing education for contractors and inspectors
What pool professionals and consumers can do right now to help fight HB 991
What happens next if HB 991 passes — and why the consequences could ripple far beyond the pool industry

Guest: