Pool News Archives - Page 5 of 7 - Aquatic Facility Training and Consultants

Apocalypse Good for Pool Business ?

Post author:Contributor
Post published:May 3, 2020
Post category:COVID-19 Pool News

Is an Apocalypse Good for Business? The world has, for all intent and purpose, been grounded. We are limited to work (if we are lucky) and then sent to our…

Recession Proof Pool Pro

Post author:Rudy
Post published:April 26, 2020
Post category:COVID-19 Pool News Pool Service

Tips on Recession Proofing Your Pool Business I have some real concerns about where we are heading with the shelter in place or stay at home orders. I'm not talking…

Aquatics Director Positions at Risk⁉

Post author:Contributor
Post published:April 19, 2020
Post category:Pool Management Pool News University Aquatics

When Pools Stay Closed A lot of us make our money servicing and running Aquatic Centers, Community Pools, and High School and College pools. Are we at risk of losing…

Your Vote Counts ✔

Post author:Rudy
Post published:April 13, 2020
Post category:Pool News

Take A Break From COVID-19 and Do Something Fun! Voting Starts Today & There is Still Time to Enter ? We put together this Photo Contest to offer a momentary…

Why The CMAHC Will Make You Question Everything

Post author:Rudy
Post published:February 16, 2020
Post category:Uncategorized Pool News

Hey, Pool Talkers! Quite a few things are going on that we are pretty excited about. There are also some other topics I think are super important. So, this week…

Pool Pro Found Liable

Post author:Contributor
Post published:February 9, 2020
Post category:Pool News

⚖ A Court Ordered Settlement Pool Pro Found Liable Welcome back for the conclusion of our version of Law and Order: The Swimming Pool Industry. Bay-Not Watching Not only do…

Pool Guy Saves Lives with Sewing Machine

Post author:Contributor
Post published:January 20, 2020
Post category:Pool News Swimming Pool Safety

? Stitching for Swimming By Jules Johnson Pool Guy Saves Lives with Sewing Machine ? Every day we get up and check our phones, let the dog out, grab…

Top 11 Swimming Pool Blogs to Follow

Post author:Rudy
Post published:December 22, 2019
Post category:Misc.

Top 11 Swimming Pool Blogs to Follow Okay, so we may be a wee bit biased here. We are convinced that Pool Operator Talk News is the best of the…

LIFEGUARD FAILS

Post author:Contributor
Post published:December 15, 2019
Post category:Employees Pool Safety

by Annette Cohen Pallowick Lifeguard Responsibilities What are the responsibilities of a lifeguard? How do we know if the lifeguard is living up to those responsibilities? Can you identify each…

Teaching Children with Disabilities to Swim

Post author:Contributor
Post published:November 10, 2019
Post category:Pool Safety

The Challenges of Teaching Children with Disabilities to Swim and How to Overcome Them by Nikos Vasilellis Teaching Children with Disabilities to Swim Swimming is one of the most exciting…

Talking Pools Podcast

If you’ve ever stared at a test kit like it personally insulted your family… welcome home.

Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.

Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.

Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.

If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.

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What happens when the people who actually know the product disappear—and customer service becomes a phone tree, a 90-minute hold, or an ordering department that cannot answer a technical question?

This week, Steve Sherwood and Wayne Ivusich examine the decline of accessible technical support across the pool and spa industry. Wayne reflects on his 32 years with Taylor Technologies, where he answered technical questions, developed educational materials, and taught an estimated 45,000 to 50,000 industry professionals. Since Taylor’s acquisition by Fluidra, much of that direct technical access—and even some of Wayne’s educational content—appears to have disappeared.

The conversation expands into a larger industry problem: corporate consolidation may preserve a product name, but it does not necessarily preserve the people, knowledge, or customer relationships that built the brand.

Before that, Steve is joined by Pat from the California Pool Association for the Insurance Interlude. They discuss how installers can protect themselves when equipment works correctly at completion but fails—or gets damaged—months later. Photos, service records, clearly defined warranty terms, and a documented follow-up may be the only things standing between you and somebody else’s blame game.

Topics discussed include:

Protecting your company after completing equipment installations
Documenting that equipment was operational when you left
Why a written follow-up can become valuable evidence
Distinguishing parts warranties from free labor
Damage caused by homeowners or subsequent service technicians
The importance of maintaining complete water-chemistry records
Wayne’s 32-year career with Taylor Technologies
What Fluidra’s acquisition of Taylor meant for technical support
The loss of experienced educators and product specialists
Steve’s experience waiting 90 minutes for manufacturer assistance
Why sales representatives have become unofficial technical-support channels
The value—and danger—of relying on Facebook groups for answers
Knowing not only what questions to ask, but whom to ask
Why genuine mentorship teaches people to investigate instead of merely supplying answers
How Talking Pools can serve as an industry resource when manufacturers cannot

The label may survive an acquisition, but the institutional knowledge does not survive unless somebody deliberately protects it. When the experts disappear, customers are left owning products without reliable access to the people who understand them.

Have a pool, spa, chemistry, equipment, service, or business question you cannot get answered? Email the Talking Pools Podcast team at talkingpools@gmail.com.

Support the show

Thank you so much for listening! You can find us on social media:

Email us: talkingpools@gmail.com

Support the show

Thank you so much for listening! You can find us on social media:

Email us: talkingpools@gmail.com