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Read more about the article How Pool Pump Cavitation Sucks!

How Pool Pump Cavitation Sucks!

  • Post author:Rudy
  • Post published:December 11, 2020
  • Post category:Equipment/Pool Service Tips

I'm afraid there's not going to be anything pretty about this one. At least not with the diagrams. I want to talk about Why Pool Pump Cavitation Sucks and the…

Continue ReadingHow Pool Pump Cavitation Sucks!
Read more about the article Photo Contest Finalists

Photo Contest Finalists

  • Post author:Rudy
  • Post published:June 1, 2020
  • Post category:Pool News

UGLY POOLS PHOTO CONTEST After two months of Fan Voting, our top five finalists have become a top-six with a tie for fan votes on the fifth slot. The Finalist's…

Continue ReadingPhoto Contest Finalists
Read more about the article How to Get Rid of Black Algae

How to Get Rid of Black Algae

  • Post author:Rudy
  • Post published:April 14, 2019
  • Post category:Algae

A Few Things That Work We have found Black Algae in some pretty interesting places. Here, Ashley takes us through several different methods that work on eliminating it. 2018 was…

Continue ReadingHow to Get Rid of Black Algae
Read more about the article Field Sampling of Swimming Pool “Black Algae”

Field Sampling of Swimming Pool “Black Algae”

  • Post author:Rudy
  • Post published:December 3, 2018
  • Post category:Algae/Subscription Content

Wet mounts were prepared from the sample biomass and examined at 100× magnification using a Nikon Eclipse Ti-S inverted microscope equipped with phase-contrast optics and epifluorescence. Field Sampling of Swimming Pool “Black Algae”

Continue ReadingField Sampling of Swimming Pool “Black Algae”
Read more about the article Microcystin Analysis in Swimming Pool Cyanobacterial Biofilms

Microcystin Analysis in Swimming Pool Cyanobacterial Biofilms

  • Post author:Rudy
  • Post published:December 3, 2018
  • Post category:Algae/Subscription Content

Microcystin Analysis in Swimming Pool Cyanobacterial Biofilms

Continue ReadingMicrocystin Analysis in Swimming Pool Cyanobacterial Biofilms
Read more about the article Investigating the True Nature of Swimming Pool “Black Algae”

Investigating the True Nature of Swimming Pool “Black Algae”

  • Post author:Rudy
  • Post published:November 18, 2018
  • Post category:Algae/Subscription Content

Biofilm-forming microorganisms—including cyanobacteria (Swimming Pool “Black Algae” ) —can exhibit increased resistance to chemical treatments because the extracellular polymeric matrix protects the organisms embedded within the colony.

Continue ReadingInvestigating the True Nature of Swimming Pool “Black Algae”
Read more about the article Copper Sulfate Exposure Reduces Cyanobacterial Biofilm Colonization

Copper Sulfate Exposure Reduces Cyanobacterial Biofilm Colonization

  • Post author:Rudy
  • Post published:September 25, 2018
  • Post category:Algae/Subscription Content

Sub-Lethal Copper Sulfate Pentahydrate Exposure Reduces Cyanobacterial Biofilm Colonization (Swimming Pool Black Algae) Abstract Persistent microbial colonization, commonly referred to in the swimming pool industry as “black algae,” represents a…

Continue ReadingCopper Sulfate Exposure Reduces Cyanobacterial Biofilm Colonization
Read more about the article Swimming Pool Black Algae

Swimming Pool Black Algae

  • Post author:Rudy
  • Post published:May 22, 2018
  • Post category:Algae/Subscription Content

Swimming Pool “Black Algae”: Why the Name Is Wrong and the Science Matters Few problems frustrate swimming pool professionals more than so-called black algae. The name alone suggests something mysterious…

Continue ReadingSwimming Pool Black Algae
Read Rudy's Column in AQUA Magazine
Talking Pools Podcast
Talking Pools Podcast

If you’ve ever stared at a test kit like it personally insulted your family… welcome home.

Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact. 

Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day.  And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities. 

Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster.  That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.

If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird. 

When Corporate Buyouts Kill Technical Support
byRudy Stankowitz

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What happens when the people who actually know the product disappear—and customer service becomes a phone tree, a 90-minute hold, or an ordering department that cannot answer a technical question?

This week, Steve Sherwood and Wayne Ivusich examine the decline of accessible technical support across the pool and spa industry. Wayne reflects on his 32 years with Taylor Technologies, where he answered technical questions, developed educational materials, and taught an estimated 45,000 to 50,000 industry professionals. Since Taylor’s acquisition by Fluidra, much of that direct technical access—and even some of Wayne’s educational content—appears to have disappeared.

The conversation expands into a larger industry problem: corporate consolidation may preserve a product name, but it does not necessarily preserve the people, knowledge, or customer relationships that built the brand.

Before that, Steve is joined by Pat from the California Pool Association for the Insurance Interlude. They discuss how installers can protect themselves when equipment works correctly at completion but fails—or gets damaged—months later. Photos, service records, clearly defined warranty terms, and a documented follow-up may be the only things standing between you and somebody else’s blame game.

Topics discussed include:

  • Protecting your company after completing equipment installations
  • Documenting that equipment was operational when you left
  • Why a written follow-up can become valuable evidence
  • Distinguishing parts warranties from free labor
  • Damage caused by homeowners or subsequent service technicians
  • The importance of maintaining complete water-chemistry records
  • Wayne’s 32-year career with Taylor Technologies
  • What Fluidra’s acquisition of Taylor meant for technical support
  • The loss of experienced educators and product specialists
  • Steve’s experience waiting 90 minutes for manufacturer assistance
  • Why sales representatives have become unofficial technical-support channels
  • The value—and danger—of relying on Facebook groups for answers
  • Knowing not only what questions to ask, but whom to ask
  • Why genuine mentorship teaches people to investigate instead of merely supplying answers
  • How Talking Pools can serve as an industry resource when manufacturers cannot

The label may survive an acquisition, but the institutional knowledge does not survive unless somebody deliberately protects it. When the experts disappear, customers are left owning products without reliable access to the people who understand them.

Have a pool, spa, chemistry, equipment, service, or business question you cannot get answered? Email the Talking Pools Podcast team at talkingpools@gmail.com.

Support the show

Thank you so much for listening! You can find us on social media:

  • Facebook
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Email us: talkingpools@gmail.com

Support the show

Thank you so much for listening! You can find us on social media:

  • Facebook
  • Instagram
  • Tik Tok

Email us: talkingpools@gmail.com

When Corporate Buyouts Kill Technical Support
When Corporate Buyouts Kill Technical Support
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Cold Plunge Myths: Dewey Case of the CMAHC Turns Up the Heat
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Commercial Salt Chlorination: Safer, Smarter, and Built to Scale
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Stop Selling the Bottle—Sell the Outcome
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Cold Plunges, Pool Inspections, and Where the Industry Is Headed
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